Q: Is there any difference in functionality between the plans?
A: The only difference is the number of employees allowed in your organization. Both plans offer the full functionality and support offered with TeamOrgChart including the ability to create a chart with any of the data sources we support.
Q: Is it possible to extend my trial?
A: We understand how large organizations work and appreciate it can take time to evaluate our product. If you require an extension to your trial please get in touch explaining the reason and we'll be happy to extend your trial.
Q: Why are your plans based on an annual subscription? Can I pay a one-off fee, instead?
A: An annual pricing allows us to continually support, maintain and improve TeamOrgChart - this means we can spend more time making the tool better, and as a paying customer you’ll benefit from all future upgrades.
Q: Can I pay by purchase order?
A: We happily accept payment by purchase order, please contact us and we'll respond as soon as we can.
Q: How secure is TeamOrgChart? Do you store my organization data?
A: If you create a chart using SharePoint Online, Office 365, Active Directory or SQL server your data will be loaded dynamically and not stored by us - we do not store your data unless you manually create a chart and enter your employee organization data directly, or upload an Excel spreadsheet.
Q: How soon after subscribing can I use my account?
A: You can start a free 30 day trial immediately. TeamOrgChart staff will verify and activate the subscription. Although usually completed within the hour, this can take up to 24 hours.
Q: How do I cancel my subscription?
A: After you have subscribed you will be able to access your TeamOrgChart account for a full 12 months. If you no longer wish to use the service you can cancel your subscription from inside the application by visiting the Settings page.
Q: Does TeamOrgChart come with a support license?
A: We offer support for all TeamOrgChart plans. To make a support request please get in touch with us.